No Goods are despatched until paid for in full.

All our products are shipped by Private Courier. This service requires the recipient to sign for the parcel.

During the normal course of business we will aim to have all items delivered within a 7 day timeframe. However, please note in busier peak periods such as mid summer (Late July through August) and at Christmas (December) this turnaround time may increase - please allow upto 30 days for delivery.

The buyer must inspect the package and contents upon delivery to satisfy themselves that all items are present and have no physical defects prior to accepting delivery. No claims for damage in transit or items not being delivered will be accepted after the delivery docket has been signed. It is the buyers responsibility to check that all items are delivered in correct order.

If your order is time critical please telephone through your order to see if it is possible to make special arrangements.

If you have not received your order within 30 days of placing an order please contact us.

Please ensure you use a valid and current e-mail address when ordering, as you will receive all confirmation and reference numbers relating to your purchase by e-mail. Retain these details until your order has been delivered and please quote these in any correspondence to us regarding your order.

If your item is not in stock, we will back order for you. You will always be emailed notifying you of any delay and be given the option to cancel your order if you would rather not wait. 

20% VAT is included in all prices on our website.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using secure 128 bit encryption.

Your Credit Card information is stored on secure Servers hosted by GLX Hosts. Your credit card information is kept separate from your personal details and at no time is your credit card information stored on any computer hard drive as plain text. Our Secure servers offer 256 bit encryption for your peace of mind.

Guarantee

We guarantee the products are as specified and are fit for the purpose of which they are sold. Individual items have their own warranties.

Reaching Us

If you need to reach us, please email us in the first instance using the link on the contact us page.
We aim to respond to all enquiries within 48 working hours.

Under the Data Protection Act 1998, we have a legal duty to protect any personal information we collect from you.

We will only use personal information you supply to us only for the reason that you provided it .
We will only hold your information for as long as necessary to fulfil that purpose.
We will not pass your information to any other parties unless this is made clear to you at the time you supplied it.

All employees and contractors who have access to your personal data or are associated with the handling of that data are obliged to respect your confidentiality.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you register with our website. They are also used after you have logged on as part of that process.

You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fullfil customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes.

Under the Distance selling Regulations you have the right to cancel our agreement within seven days of the contract beginning (when we send you confirmation of shipping your order and a payment is charged to your credit card).

You must confirm in writing that you wish to cancel (you can do this via email).If you notify us that you wish to cancel before we have shipped your order, we will refund, in full, any charges made to your credit card.

If we have already shipped the order, you should upon receipt of the order return the full order to us. We reserve the right to recover delivery costs where cancellation has happened AFTER we have notified you of shipping the product.

You agree that in the circumstances where you have already taken receipt of the order, you will be liable for all cost of the items until we collect the items from you and ascertain that they are in their original condition.

Returns

Items may be returned if faulty.  For items that are damaged or faulty we will:
1. Offer to replace the item at a cost to ourselves
2. Offer a full refund where the first option is not available.

We want our customers to be happy. If you require to return a product that is not faulty, please contact us to obtain a return code and instructions for the return.
We reserve the right to recover delivery costs and merchant service fees incurred, where returns are not due to a fault in the product.